Refund policy
Last Updated: September 2026
At Happy V, we want you to feel confident in your purchase. Please review the following return and refund policy before placing your order.
1. Eligible Returns
Happy V accepts returns on full-priced, unopened products within 30 days of purchase, provided the product remains in its original packaging and in the same condition in which it was received.
The following purchases are not eligible for return:
- Subscription orders
- Gift cards
- Orders containing five or more products
- Final sale items
- Discounted orders
Subscription orders are considered final sale and are non-refundable.
2. How to Start a Return
To request a return, please contact Happy V Customer Care with your order number and the product(s) you would like to return.
Happy V will confirm whether your order is eligible and provide instructions for completing the return.
Please do not send a return without first receiving authorization from Customer Care.
3. Refunds
Eligible refunds are issued to the original payment method.
Happy V generally processes returns within 24–48 hours after the returned shipment is received at its warehouse. Once the refund is processed, it may take approximately 5–10 business days to appear on your bank or credit card statement, depending on your financial institution.
Shipping charges for sending a product back are not refunded.
4. Damaged or Incorrect Products
If you receive an incorrect product or your order arrives with an issue, please contact Customer Care with your order number and details of the problem.
Happy V will review the order and provide instructions for the appropriate resolution.
5. Refused Packages
Packages that are refused by the recipient are not considered valid returns and do not qualify for a refund.
To return an eligible product, customers must contact Customer Care and follow the return instructions provided by Happy V.
6. Subscription Cancellation
Subscriptions automatically renew each month unless you skip, pause, or cancel the subscription through your Happy V account.
Subscription changes must be completed at least 72 hours before the next subscription order is scheduled to renew. Subscription orders are non-refundable.
Happy V currently requires customers to complete two subscription orders before cancellation is permitted.
7. Contact Us
For return and refund questions:
Email: hello@happyv.com
Phone: +1 (831) 208-3459
Customer Care is available Monday–Friday, 9:00 AM–5:00 PM EST, and weekends, 10:00 AM–3:00 PM EST.